ReportLagos.com

Privacy Policy

Last Updated: May 21, 2025

1. Introduction

Welcome to ReportLagos.com. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services to report issues in Lagos.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

2.1. Anonymous Report Data

When you submit a report anonymously, we collect:

  • The type of issue you are reporting.
  • The description of the issue.
  • The general area (LGA) and specific address/landmark you provide.
  • Any photos or videos you upload with the report.
  • Your IP address (collected for security and system integrity purposes, but not displayed publicly with anonymous reports).

2.2. Optional Contact Information

If you choose to provide it, we may collect:

  • Your contact phone number.
  • Your email address.

This information is used solely to contact you for further details about your report if necessary and will not be made public unless required by law or with your explicit consent.

2.3. User Account Information (If you register)

If you create an account, we will collect:

  • Your name.
  • Your email address (which will be verified).
  • Your hashed password.
  • Your contact phone number (optional).
  • Records of reports you submit while logged in.

3. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Process and forward your reported issues to the relevant authorities or responsible parties in Lagos.
  • Contact you for clarification or additional information regarding a report you submitted (if contact details were provided).
  • Compile anonymous statistical data and analysis for use internally or with third parties to improve services and address community issues.
  • Monitor and analyze usage and trends to improve your experience with the Site.
  • Maintain the security and integrity of our platform.
  • Provide you with updates on the status of your report if you provided contact information and this feature is enabled.

4. Disclosure of Your Information

We will not share your personally identifiable information (like your name, email, or phone number, if you provided them) with third parties without your consent, except in the following situations or as otherwise described in this Privacy Policy:

  • To Relevant Authorities: The core details of your report (issue type, description, location, photos/videos) will be shared with relevant government agencies or community organizations responsible for addressing such issues. If you provided optional contact information and it's pertinent for them to follow up directly, it might be shared for that specific purpose, but we aim to be the primary contact where possible.
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Aggregated/Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for research, analysis, or public information purposes (e.g., statistics on reported issues).

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Data Rights (If Applicable)

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. Please contact us to make such requests.

7. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. For example, we use reCAPTCHA v3 for spam protection. You are encouraged to review their privacy policy and contact them directly for responses to your questions.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: contact@reportlagos.com